Terms of Service

These Terms of Service ("Terms") govern your use of SnapScreens — including SnapScreens Studio, SnapCover and SnapScript (each an "App", collectively the "SnapScreens Suite") — provided by SnapScreens©" ("SnapScreens", "we", "us").

By creating an account or using any SnapScreens product, you agree to be bound by these Terms. If you do not agree, do not use the service.

These Terms apply however you access SnapScreens: desktop application, web application or mobile app.

We may update these Terms. Material changes will be announced by email to registered users at least 30 days before they take effect. Continued use after that date constitutes acceptance. If you do not accept the changes, you may cancel your subscription and close your account.

SnapScreens is a tool for creating App Store and Google Play marketing assets: device mockups, screenshot sets, ASO listings, keyword research and localisation.

The service requires an account. Your projects are stored locally on your device and, when you are signed in, synchronised to your account so you can access them from other devices.

Some features are available on a free tier; others require an active Pro subscription. Certain AI features consume credits, as described in section 5.

Availability may differ by platform: video assembly, for example, is currently available on desktop only. We may add, change or remove features over time.

You must be at least 16 years old, or the minimum age required in your country, to create an account.

You are responsible for keeping your credentials secure and for all activity that occurs under your account. Notify us at support@snapscreens.com if you believe your account has been compromised.

One account is for one person. Sharing credentials, or using one account to serve multiple users or organisations, is not permitted.

You may delete your account at any time from Account → Advanced → Delete account. Deletion removes your profile, projects, credits and account. It does not automatically cancel an active subscription: cancel it separately before deleting, or you may continue to be charged.

MERCHANT OF RECORD: purchases are processed by Lemon Squeezy, which acts as Merchant of Record and is the seller of record for your transaction. Lemon Squeezy handles payment, VAT and invoicing. Their terms apply to the sale itself: lemonsqueezy.com/terms and lemonsqueezy.com/privacy.

AUTOMATIC RENEWAL: subscriptions renew automatically at the end of each billing period (monthly or annual) at the then-current price, until cancelled.

CANCELLATION: you can cancel at any time from the billing portal linked in the app under Account → Plan. Cancellation stops future renewals; your Pro access continues until the end of the period already paid for. We do not pro-rate partial periods.

PRICE CHANGES: we may change subscription prices. Existing subscribers will be notified by email at least 30 days before a change applies to their renewal, and may cancel before it takes effect.

FAILED PAYMENTS: if a renewal payment fails, Pro features may be suspended until payment succeeds. Your projects are not deleted because of a failed payment.

AI features (captions, ASO listings, keyword research, translations) consume credits. Different operations consume different amounts, shown in the app before use.

MONTHLY ALLOWANCE: an active Pro subscription includes a monthly credit allowance, which resets at the start of each billing cycle. Unused monthly credits do not carry over.

PURCHASED CREDITS: credit packs are a one-time purchase. They are added on top of your monthly allowance and are not reset by the monthly refresh. Credits are consumed from the monthly allowance first.

NOT MONEY: credits have no monetary value, cannot be exchanged, transferred, resold or converted to cash, and are not refundable except as required by law.

CONSUMPTION IS FINAL: credits are consumed when an operation is submitted. If a provider fails to return a result, the credits for that operation are automatically refunded to your balance. Results you simply dislike are not grounds for a refund — AI output is inherently variable.

FAIR USE: automated, scripted or abusive consumption of credits is not permitted and may result in suspension.

If your subscription ends, purchased credits remain on your account but AI features require an active subscription to be used.

If you are a consumer resident in the European Union, you normally have 14 days to withdraw from a distance contract without giving a reason.

IMMEDIATE ACCESS: for digital content and services, this right is lost once performance has begun, provided you have expressly requested immediate access and acknowledged that you thereby lose the right of withdrawal. By starting a subscription or purchasing credits and using the service immediately, you give that consent.

IF YOU HAVE NOT USED THE SERVICE: if you have not consumed any credits and have not used Pro features, you may still withdraw within 14 days and receive a full refund.

HOW TO WITHDRAW: contact support@snapscreens.com, or use the billing portal linked in the app under Account → Plan. Since Lemon Squeezy is the Merchant of Record, the refund itself is issued by them under their terms: lemonsqueezy.com/terms. We will forward and support any request you send us.

This section does not affect your statutory rights, including remedies for a service that is faulty or not as described.

You retain full ownership of the screenshots, images, text, captions, listings and other material you create or upload ("User Content"). We claim no ownership over it.

You grant us a limited licence to store, process and transmit your User Content solely to operate the service for you: syncing your projects, generating exports, and sending text you submit to AI providers when you use an AI feature. This licence ends when you delete the content or your account.

You are responsible for ensuring your User Content does not infringe the intellectual property, privacy or other rights of third parties. This includes screenshots of applications you do not own, and any brand assets, fonts or images you import.

AI OUTPUT: subject to the terms of the underlying model providers, you may use the output generated for you. AI output may be inaccurate, generic, or similar to output generated for other users. You are responsible for reviewing it before publishing, particularly ASO copy and translations that will appear on a public store listing.

You agree not to use SnapScreens to create, store, process or distribute content that is unlawful, infringing, defamatory, obscene, hateful, or that depicts or exploits minors.

You agree not to submit to AI features: credentials, payment data, health data, or personal data about third parties. Text submitted to AI features is processed by external providers, as described in our Privacy Policy.

You agree not to attempt to circumvent credit limits, plan restrictions or authentication; not to access the service through automated means other than those we provide; and not to probe, scan or overload our infrastructure.

You may not reverse engineer, decompile or attempt to extract the source code of any SnapScreens product, nor use the service to build a competing product.

We may suspend or terminate accounts that violate this section. Where the violation is serious or repeated, we may do so without notice.

We aim to keep SnapScreens available and reliable, but we do not guarantee uninterrupted access. Maintenance, third-party outages and factors outside our control may affect availability.

AI features depend on external model providers. If a provider is unavailable or degraded, AI features may be slower or temporarily unavailable. Credits consumed for operations that fail are refunded automatically.

We may modify or discontinue features. If we discontinue a feature that is material to a paid plan, we will give reasonable notice and, where appropriate, a pro-rata refund for the unused period.

Your projects are also stored locally on your device. We recommend keeping your own exports of work that matters to you.

The SnapScreens Suite — including its design, code, interface, templates and device frames — is owned by SnapScreens and protected by applicable intellectual property laws.

The SnapScreens name, logo and product names are our trademarks. You may not use them without prior written permission.

Device frames and templates provided in the app may be used to produce store assets for your own applications. They may not be extracted, redistributed or resold as standalone assets.

Any feedback or suggestions you provide may be used by us without obligation or compensation to you.

SnapScreens relies on third-party providers to operate: Supabase (authentication and data storage, supabase.com/privacy), Cloudflare (AI processing and network, cloudflare.com/privacypolicy/), Lemon Squeezy (payments, lemonsqueezy.com/terms) and Resend (transactional email, resend.com/legal/privacy-policy).

AI features are processed by Cloudflare Workers AI and, depending on the operation, by Google Gemini through Cloudflare. Their own terms apply to that processing.

We are not responsible for the content or practices of third-party websites linked from within our products.

SnapScreens products contain no advertising networks, behavioural analytics or data brokers.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

We do not warrant that the service will be uninterrupted or error-free, or that outputs — including screenshots, ASO copy, keywords and translations — will be accurate, complete or suitable for any particular purpose.

We do not guarantee that assets produced with SnapScreens will be accepted by the Apple App Store, Google Play or any other distribution platform, nor any commercial result from their use.

If you are a consumer, this section does not limit rights that cannot be excluded under mandatory law.

TO THE FULLEST EXTENT PERMITTED BY LAW, SNAPSCREENS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA OR BUSINESS OPPORTUNITY, ARISING FROM YOUR USE OF THE SERVICE.

Our total liability for all claims in any twelve-month period shall not exceed the amount you paid to us in that period.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded under applicable law. Consumer rights under mandatory law are unaffected.

You may stop using the service and delete your account at any time.

We may suspend or terminate your account if you materially breach these Terms, if required by law, or if your use poses a risk to the service or to other users. Where practical, we will give notice and an opportunity to remedy.

On termination, your right to use the service ends. Provisions that by their nature survive — ownership, disclaimers, limitation of liability, governing law — remain in effect.

If we terminate your account without cause while you have an active paid subscription, we will refund the unused portion.

SnapScreens products distributed through the Apple App Store are also subject to Apple's App Store Terms of Service, incorporated herein by reference.

SnapScreens, not Apple, is solely responsible for the product and its content. Apple has no obligation to provide maintenance or support.

In the event of conflict between these Terms and the Apple App Store Terms of Service, the latter prevails with respect to App Store-related matters.

SnapScreens products available on the Apple App Store are licensed to you under the standard Apple End User License Agreement available at: apple.com/legal/internet-services/itunes/dev/stdeula/

In addition, the following applies to your use of any SnapScreens product obtained from the Apple App Store:

• Acknowledgement: these Terms are concluded between SnapScreens and you only, not with Apple. SnapScreens, not Apple, is solely responsible for the product and its content.

• Scope of License: the licence granted is a limited, non-transferable licence to use the product on any Apple-branded device you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.

• Maintenance and Support: SnapScreens is solely responsible for maintenance and support. Apple has no obligation to furnish any maintenance or support services.

• Warranty: in the event of a failure to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation.

• Product Claims: SnapScreens, not Apple, is responsible for addressing claims relating to the product, including product liability, failure to conform to legal requirements, and consumer protection claims.

• Intellectual Property Rights: in the event of a third-party claim that the product infringes intellectual property rights, SnapScreens, not Apple, is responsible for the investigation, defence and settlement of that claim.

• Third Party Beneficiary: Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce them against you.

These Terms are governed by the laws of Italy, without regard to conflict of law principles.

If you are a consumer resident in the European Union, you also benefit from the mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of that country.

For all other users, the courts of [CITY], Italy shall have exclusive jurisdiction.

EU consumers may also use the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.

Questions about these Terms: support@snapscreens.com

SnapScreens©

We respond to enquiries as promptly as possible.